This office is absolutely amazing! Everybody who works there is so sweet, considerate, positive, and happy to be there. I’ve never felt more comfortable at a dentists office before. They explain everything thoroughly so you understand what they’re doing and why they’re doing it. They genuinely care about the health of their patients, so they do everything in their power to ensure they’re taken care of; whether it be in the form of payment plans, breaking up a treatment into different visits, or providing recommendations. The best thing about this place is that I can feel that they actually care about the people they’re treating, and it feels really welcoming and comforting. Bianca is the dentist that takes care of me and my husband, and she’s a total delight. I will be going to this office for as long as I’m able to!
I hadn't been to the dentist in many years and had been putting it off due to some bad experiences in the past. However, Dr. Chung and the entire team at Green Valley Smiles Dentistry were incredible. By far the best experience I've ever had in a dental office. From scheduling to check in, imaging and exam, every aspect was incredible. The team is truly caring and made me feel comfortable and relaxed. I have found my permanent dentist here with Dr. Chung and her team.
Sharmane cleaned my teeth several days ago and I could not be happier. She did an amazing job! I regularly get my teeth cleaned every 6 months, but even with doing that, I can say my teeth haven’t felt this clean in years. I was very impressed and will definitely be back. My son had a similar experience. He had yellow tarter buildup on his bottom teeth that he had previously been told during past cleanings wouldn’t come off. But during this appointment they were able to get all of it off and he is extremely happy. 10/10 recommend.
I just had an emergency crown done by Dr. Velayo. They were able to fit me in on short notice, and the crown was made same day in the office. So it was super easy. The cost was clearly communicated before the procedure. No surprises at all. I love this practice. They do great work and are always super professional with administration and billing. I wish it was this easy when i need to see other medical offices.
Received a bill in the mail and called about the balance immediately in September. I had paid in full when I had owed at the time of the appointment and was wondering about this extra money. They said they would investigate and call me back in a couple days. The call never came. I called back almost a month later and I got the same answer, they would call me about the issue. They had said my deductible limit had been reached, and I replied that was impossible since this was the first occasion I had used the insurance. They said they would call back the next day to follow up and I never got the call. I reached out again a third time and was met with the same response, they would call me the next day. However, this did not happened, and I followed up for the third time. On this occasion, you can see I had called and was put on hold twice just to be hung up on after 10 minutes of waiting. They eventually picked up and the manager I was speaking to wasn't in, so they said they would follow back up. This call never came. I called again yesterday, and they finally have an answer for why my insurance wasn't covering everything and was due to two procedures being done on the same day that my insurance didn't cover. The assistant manager then said that they had already waived $100s of dollar but this $46 bill was them being courteous. Not only did they break their promise to follow up with me over a span of a month, I had wasted so much time reaching out to them about this issue. Overall, this experience was frustrating and the customer service was poor.